“We’re on time, right? Any delays expected?” “We have a deadline to meet! What may hold us back? Need more resources?” “Ok, you do, who exactly do you need to finish on time?” These are questions a software manager answers regularly. To a customer, to a supervisor or to himself. How often can you answer…
You realize you need a specialized cable in your home office. You do a quick search on Amazon, find it, press “Order” and a few days later it arrives. How did that happen? It wasn’t magic. One central component was Amazon’s warehouse operation. Your order was first routed to the warehouse which had your cable…
Think for a moment how you diagnose and solve a medical problem. Do you randomly pick one of the doctors you’ve ever met? Do you ask your friends for names of the doctors they know? Do you search for any physician with a smiling face? Absolutely not. If you have a medical emergency, you get…